At The Exclusive Travel Group we take pride in creating Remarkable Journey’s, each one a bespoke experience tailored to the preferences and requirements of you, our client. To ensure we deliver on our promises the more we know about you the better we are able to customise your journey so that it meets your individual needs. In the process of planning your journey we will most likely be asking for some or all of the following information:
Details such as your emails address, full names, phone numbers, physical address (if hard copy documents are to be sent in advance), gender and age (some properties and operators have minimum age restrictions) and credit card details to facilitate payment.
Dietary Requirements and Health Details
We aim to accommodation dietary preferences and understand that some clients have specific requirements important to you therefore we ask you to provide this information to us in advance of your arrival. This information will be supplied to lodges, hotels and any operators for whom this is relevant. For some activities it is important for us to obtain information such as height, age, gender and your general health to ensure your health and safety and supply of appropriate equipment.
Passport and Travel/Flight Information
To ensure you enjoy a seamless travel experience and to arrange pick-up’s/drop-off’s we require details of your flights. Some operators and services booked by us require your passport information.
Information relating to your personal preferences, dietary requirements and health matters will be passed on by The Exclusive Travel Group to third party operators only when specifically relevant to your personal health and safety and when it relates directly to the enjoyment of your travel experience. Whilst we place great emphasis on selecting third party operators with similar working practices as ourselves we are unable to accept responsibility for the actions of independent operators.
We will only retain personal data for as long as is required for the purpose for which we collected it. Some of the personal information collected by The Exclusive Travel Group is stored and held by us to ensure any future trips are planned to accommodate your preferences. Once the relevant retention period expires, the data and all copies of it will be deleted or physically destroyed, safely and securely. Credit card details and any bank/financial details will be destroyed on completion of the financial transactions for which they pertain. We may ask you if you wish to be kept up to date via our newsletter which you are subsequently free to automatically un-subscribe at any time.
We will never misuse or sell your data to anyone.